Refund policy
Refund Policy
At Tiny Wheels, every dog bed is made to order especially for you. Because of the custom, made-to-order nature of our products, our refund policy differs from standard retail stores. Please read it carefully before placing your order.
Order Cancellations
You may cancel your order within 24 hours of purchase for a full refund. After 24 hours, production of your custom bed begins and the order can no longer be cancelled or modified.
Damaged or Defective Items
If your Tiny Wheels bed arrives damaged or defective, please contact us within 3 days of delivery at Tinywheelsco@outlook.com with:
- Your order number
- Clear photos of the damaged item and packaging
Once verified, we will send a free replacement or issue a full refund — your choice.
Returns
Because each bed is made to order, we do not accept returns or exchanges for change of mind, incorrect size selection, or similar reasons once production has started. For hygiene reasons, used pet beds cannot be returned.
Lost Packages
If your order has not arrived within 15 business days after the estimated delivery date, contact us and we will investigate with the carrier. If the package is confirmed lost, we will send a free replacement or issue a full refund.
Refund Processing
Approved refunds are issued to your original payment method within 5–10 business days. If you haven't received your refund after this period, please check with your bank or card provider first, then contact us at Tinywheelsco@outlook.com.
Contact
Email: Tinywheelsco@outlook.com
Instagram: @tinywheelsco